Features

RepuBridge features support review requests, private feedback collection, platform routing, and operational visibility in one workflow.

Destinations & channels

Google Reviews

Trustpilot

Email requestsSMS requests

Google and Trustpilot are trademarks of their respective owners. RepuBridge is not affiliated with or endorsed by either platform.

Core features teams use every day

These features support the real workflow behind review generation, private issue handling, and follow-up accountability.

SMS review requests

Send structured SMS review requests after service so teams can capture feedback while the experience is still fresh.

Email review requests

Run email review requests alongside SMS from the same workflow without splitting execution between tools.

Private feedback collection

Collect private feedback first so your team can respond to concerns before customers choose where to share their experience publicly.

Google and Trustpilot routing

Route eligible customers to Google reviews or Trustpilot based on your configured rating thresholds.

Review campaign workflows

Use repeatable request workflows for post-service follow-up, recovery, and campaign monitoring.

Dashboard visibility

Track request status, response trends, and unresolved follow-up in one operational dashboard.

Team access controls

Give staff access based on operational roles so request routing and follow-up responsibilities stay clear.

Multi-location support

Run one process across one location or many with location-level workflow visibility and governance.

Workflow monitoring and reporting

Monitor route mix, recovery queue health, and campaign progress to keep review operations consistent.

Workflow

How the product workflow runs

RepuBridge keeps request delivery, private response handling, and routing logic in one repeatable flow.

1. Send review requests

Start SMS review requests and email review requests after service completion from one configured workflow.

2. Collect private responses first

Capture customer sentiment privately so your team can identify recovery cases before they escalate publicly.

3. Route to the right next step

Give satisfied customers a direct path to public review platforms. Give customers with concerns a private support channel so your team can respond quickly.

4. Monitor and follow through

Use dashboard visibility to track open recovery actions, campaign health, and response coverage.

Operations

Built for one location or many

Use the same operational model across local businesses, multi-location teams, and agency-managed portfolios.

Single-location teams

Run a clean review request workflow at one location without relying on reminders, spreadsheets, or ad hoc follow-up.

Multi-location operations

Standardize request workflows, private feedback handling, and public routing across every site and team.

Agencies and account teams

Apply consistent review operations across client accounts while keeping routing logic and team ownership structured.

Visibility

Monitor what matters in daily operations

Teams can track sending coverage, route outcomes, and follow-up status without stitching together multiple tools.

Request coverage

See whether SMS and email review requests are being sent consistently across campaigns and locations.

Route outcomes

Track how responses split between public review routing and private recovery so managers can adjust quickly.

Recovery queue health

Monitor unresolved private feedback and keep follow-up visible until each case has a clear owner and next step.

Next step

Put the same review request workflow in front of every location

Start a trial or request a demo to see how RepuBridge fits your process, team setup, and routing rules.